You can contact the ERMs at ERMExternalMailbox@mycsp.co.uk or call our re-launched and improved Employer Helpline on 0300 123 1040 where our dedicated call handlers will:
- answer your general scheme queries from an employer’s perspective,
- provide progress updates for member casework,
- escalate casework issues (where appropriate).
All employer queries should be made through the Employer Helpline as first point of contact, this will allow us to manage the query effectively and find a timely resolution to any issue. If you’re still unable to reach a resolution to your query, then you should contact your ERM directly for further assistance. If you’re unsure who your ERM is, please refer to 'Find your ERM' below.
We’re always looking to understand how we can continue to assist you as employers in your day to day role delivering the Civil Service Pension Scheme to your members. With that in mind, we welcome your feedback, through completion of this quick online survey.